top of page

Terms and Conditions

ONLINE terms and conditions


These terms and conditions form the basis on which you can visit, use and browse our website   


Please read these terms of use carefully before you start to use our website, as these will apply to your use of our website.


By using our website, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, you must not use our website.


Section A: General terms and conditions.


This website is owned and operated by Nutripanda of 25 Palmerston Place EH12 5AP, Edinburgh UK. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at


1. The contract between us


We must receive payment of the whole of the price for the services and goods that you order before your order can be accepted. Payment of the price for the services and goods represents an offer on your part to purchase the services and goods, which will be accepted by us only when a confirmation of acceptance is sent by us. Only at this point is a legally binding contract created between us.


2. Acknowledgement of your order


To enable us to process your order, you will need to provide us with your e-mail address, best contact number, full name, date of birth, and any necessary potential sensitive information needed. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.


3. Privacy Policy


Nutripanda Ltd is committed to protecting and respecting your privacy. We never collect and store data unnecessarily or sell your data to third parties.


We have a variety of security measures to help maintain the safety of any personal information that Nutripanda Ltd receives. We have processes that provide enough guarantees to implement appropriate technical and organisational measures in such a manner that data processing meets the requirements of the UK data protection legislation and ensure the protection of the rights of the data subject.


By providing your personal information to Nutripanda Ltd, you consent to the collection and use of it and any other information provided to Nutripanda Ltd in accordance with our Privacy Policy.


  1. Why we need to use your personal information.


Your personal information will be collected and stored by Nutripanda Ltd for the following purposes:


  • To process and finalise your order.

  • To provide you with the services you expect us to.

•    To respond to your request or questions when you contact us.

•    To comply with any legal obligation.


4. Ownership of rights


All rights, including copyright, in this website are owned by or licensed to Nutripanda Ltd. Any use  of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.


5. Accuracy of content


We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all services and goods have been described accurately to the best of our knowledge.


6. Damage to your computer


We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.


7. Availability


The services and goods will be provided within an agreed timescale, and time is not of the essence of the contract.


8. Ordering errors


You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.


9. Price


The prices payable for services and goods that you order are as set out on our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.


10. Payment terms


We will take payment upon receipt of your order from your credit or debit card. We accept no liability if our services and goods are delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the services and goods from you, then we can refuse to process your order and/or suspend any further services and goods. This does not affect any other rights we may have.


  1. Refund Policy & Notices


  • Our services and goods may not be covered by insurance and all costs are the sole responsibility of yours.

  • Due to the nature of our business, we operate a “NO REFUND” policy for all our services and goods.


11. Cancellation by us


We reserve the right not to process your order if:


  • We have insufficient staff or resources to deliver the services and goods you have ordered;

  • We do not provide services and goods to your area;

  • One or more of the services and goods you ordered was listed at an incorrect price due to a typographical error.

  • If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.


12. If there is a problem with the services and goods


  1. If you have any questions or complaints about the services and goods please contact us. You can do so at


  1. We are under a legal duty to supply services and goods that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).


13. Liability


  1. We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.


  1. Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.


c)   Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.  


14. Health Concerns


  1. The results of any tests that we offer on our website are provided for informational purposes only and are not a substitute for professional medical advice. You should not use this information for diagnosing or treating a medical or health condition. If you feel unwell or suspect that you have a medical problem or want further advice on your test results, then promptly visit your GP or other qualified medical advisor and take these test results with you. If you are already under supervision from your GP for a medical condition, then we advise that you take these results with you to show your GP at your next visit.


  1. Nothing should be considered advice or diagnosis. We are not licensed to provide medical diagnoses, and no comment or recommendation should be construed as being a medical diagnosis or medical treatment. Our comments or recommendations are not a substitute for personal, professional medical care or diagnosis. We are not a replacement for conventional medicine. You must consult your family doctor or primary care provider regarding any health condition or issue.


15. Notices


Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at 25 Palmerston Place, EH12 5AP, Edinburgh UK. All notices from us to you will be displayed on our website from time to time.


16. Changes to legal notices


We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.



17. Law, jurisdiction and language


This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with the law of Scotland. Parties to any such contract agree to submit to the exclusive jurisdiction of the Scottish Courts. All contracts are concluded in English.


18. Invalidity


If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.


19. Privacy


You acknowledge and agree to be bound by the terms of our privacy policy.


20. Third party rights


Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.



Section B Website Disclaimer and Policy.


The aim of this website is to offer evidence-based nutrition, wellness and general health information to the visitors. The information contained in this website and related social media, is for general information purposes only.


Nothing should be considered advice or diagnosis. The content is not a substitute for personal, professional medical care or diagnosis. You must consult your family doctor or primary care provider regarding any health condition or issue.


We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, services, or related graphics contained on the website including videos, blog and related social media posts for any purpose. Any reliance you place on such information is therefore strictly at your own risk.


In no event we will be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.


The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. All information on this website including videos, blog posts, and related content is subject to copyright. It cannot be reproduced without crediting this website.


This website uses cookies and also Google Analytics, which helps us to improve the website performance. You can install the Google Analytics Opt-out Browser If you wish to opt out of Google Analytics when browsing our website.


1. Security


We endeavour to take all reasonable steps to protect your personal information.  However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.


2. Your rights


You have the right to ask us not to process your personal data for marketing purposes.  We will aim to inform you before collecting your data if we intend to use your data for such purposes or we intend to disclose your information to any third party for such purpose.  You can exercise your right to prevent this happening by checking certain boxes on the forms we use to collect your data.  

bottom of page